Skip to content
Login
  • There are no suggestions because the search field is empty.

Deleting a Device

Deleting a Device

The Delete action performs a factory reset (wipe) on the device and removes it from your Devices list in the mambo EMM console.
This action is permanent and irreversible.

Use this option when a device is lost, stolen, decommissioned, or reassigned outside your organisation.

What happens when you delete a device?

  • The device is wiped (factory reset)
  • All corporate data and policies are removed
  • The device is removed from your device inventory
  • The action cannot be undone

⚠️ If the device is offline, the wipe command will be sent when it next comes online.

Steps to Delete a Device

  1. Log in to the mambo EMM Console
  2. Go to Management → Devices
  3. Find the device you want to delete
  4. In the Actions column, click the More (⋯) menu
  5. Select Delete

remove-device

You will now see the Delete Device confirmation window.

Delete Options Explained

In the confirmation dialog, you can choose the following options:

✅ Preserve Reset Protection Data

Keeps Factory Reset Protection (FRP) data.

  • Prevents unauthorized users from re-setting up the device
  • Recommended for lost/stolen devices

✅ Wipe External Storage

Also deletes data on any external SD cards.

  • Recommended for full decommissioning

✅ Wipe eSIMs

Removes any eSIM profiles installed on the device.

  • Recommended when transferring ownership

Wipe Reason (Optional)

You can enter a Wipe Reason, such as:

  • Lost by employee
  • Device returned damaged
  • Retired device

This is helpful for audit trails and tracking purposes.

Force Delete Option

If Force Delete is enabled:

  • The wipe request remains active for up to 30 days
  • If the device comes online in that period, the wipe is executed
  • If the device remains offline, company data may remain on it

⚠️ Use Force Delete only when necessary, especially for missing devices.

Final Confirmation

For security reasons, you must type: DELETE

in the confirmation field before the Delete button becomes active.

Once typed:

  • Click Delete
  • The command is sent to the device
  • The device status will update to Pending Delete once action is completed

Permissions Required

To delete a device, your role must include:

  • ✅ Can wipe/delete devices
  • ✅ Can view devices

If you do not see the Delete option, contact your Team Administrator.

What’s Next?