Reset Device Password

The Reset Password action allows an administrator to remotely set or clear the lock screen password on a managed device. This is useful when a user forgets their PIN/password or when an extra layer of security is required.

This command is available from the Devices page in the mambo EMM console.

What does Reset Password do?

Sets a new device password/PIN remotely
Can clear the existing password (if left empty)
Can optionally lock the device immediately after reset
Can prevent the password from being changed again until the user enters it once

✅ Works best on fully managed devices.
⚠️ Behavior may vary depending on Android version & OEM.

How to Reset a Device Password

In the mambo EMM console, go to
Management > Devices
Locate the device you want to reset the password for
Open the Actions (⋯) menu
Select Reset password
Enter the new password / PIN in the New device password field
(Optional: leave it empty to clear the password if allowed by policy)
Select any optional flags (see below)
Click Reset Password

The command will be sent to the device immediately.

Reset Password Flags (Advanced options)

You may optionally apply one or more of the following flags:

Command Expiration

By default, the reset command expires in 10 minutes.

You can:

Enable Set custom expiry
Choose the duration (seconds / minutes / hours)

If the device doesn’t receive the command before expiry, it will not be applied.

Important Notes

The password must meet the device’s minimum security requirements (for example, Android 14 may require at least 6 digits for numeric PINs).
If a device is offline, the command will remain pending until the device reconnects.
Some devices may restrict or modify behavior based on:
OEM restrictions
Android version
Current device policy

What’s Next?

You may also want to review:

Lock Device – Instantly lock a device
Reboot Device – Restart the device remotely
Wipe Device – Factory reset in case of loss or theft
Remote Control – Interact directly with the device screen